34 No. 12
Tanzania Communications Regulatory Authority
2003
(6) After the complaint is referred to a Committee for decision as
provided under subsection (5), the complainant and the supplier shall be
parties to the reference.
(7) For the purposes of dealing with consumer complaints, the
Authority shall establish a dedicated unit which shall receive and
follow up on complaints from consumers.
(8) The units referred to in subsection (7) shall investigate all
complaints and attempt to resolve the complaints amicably, and in the
event they cannot be resolved within thirty to sixty days, the
Committee concerned shall present its findings and recommendations to
the Authority for action.
(9) Subject to the provisions of this section, the Authority shall in
each case make a ruling to be carried out by the Division concerned.
41.- The Authority may make an order (a) requiring a party to supply goods or services for specified periods;
(b) requiring a party to supply goods or services or specified terms
and conditions;
(c) requiring a party to pay the costs of another party or of a person
appearing at the hearing or producing documents;
(d) dismissing a complaint;
(e) imposing fines;
(f) for specific performance;
(g) for refunds;
(h) appointing trustees;
(i) setting up of escrow accounts; and
6) for such other relief as may be deemed necessary or reasonable.
42. - (1) This section shall apply to any award of the Authority under
which a party has been ordered (a) to pay money in excess of an amount specified in regulations
under this Act;
Procedure and
power of
the
Authority
Appeals
to the
Fair
Competition
Tribunal