(d) other crimes relating to postal articles and property.
13. Compensation.
(1) A Postal licensee shall develop and file with the Commission its compensation
policies for loss or damage of postal articles.
(2) In the case of an insured postal article compensation shall be limited to the
market
value of the postal article even where it has been insured in excess of its value.
(3) A postal licensee shall not pay compensation—
(a) where the article is a prohibited article and is not sent as provided under these
regulations;
(b) in the case is of an insured postal article, where—
(i) a false statement has been made by the sender or addressee for the postal article;
(ii) the addressee of the postal article has signed and returned the delivery note
without objection;
(iii) any bill of exchange, bond, coupon, or other negotiable security particulars
that are required to sufficiently identify the contents of the postal article are not
presented to the postal licensee; or
(iv) the cover or seal of the article bears traces of theft or damage.
14. Use of technology.
A postal licensee shall use appropriate technology to enhance the quality of its
services and diversify postal services.
15. Universal service obligation.
(1) The Commission shall from time to time provide targets to postal licensees to
facilitate the achievement of universal service obligations.
(2) In providing targets for the fulfillment of universal service obligations by postal
licensees, the Commission shall have regard to –
(a) measurable quantity and quality of service standards for postal services in