requirements for integration, coordination, reengineering, design, maintenance, and
evolution of existing and proposed services, the recognition and validation of multiple
citizen identities, as well as to monitor and guarantee the reliability and scalability of
the entire digital infrastructure.
• The Electronic Payment Platform to provide dematerialised payment mechanisms to
the State that can be integrated with different banking solutions.
• The Transparency Portal to provide search mechanisms and access to information
according to the principles of Open Data, to support the scrutiny of public
management, monitoring and crediting government action, and the implementation
of public policies.
• The Participation Portal to facilitate citizens’ civic participation in collaborative and
democratic consultation and decision-making processes at both the central and local
levels.
On the other hand, the administrative pillar comprises:
• The Service Simplification Team, since the digital transformation in the public sector
must result not only in the dematerialisation of processes, but also in a substantial
simplification, automation, and integration of procedures.
• The Digital Transformation Training Program to attract specialised human resources.
• The Shared Services Centre to combat the inefficiency and cost of current
fragmentation and provide an adequate response in the field of reliable operation of
IT infrastructures for the public sector.
• The Centre for Excellence in Development to ensure the availability of specialised
teams, with experience and critical mass, capable of responding to the multiple
development needs of software projects resulting from the execution of the proposed
digital governance strategy.
Finally, the legislative pillar, suitably articulated and taking advantage of the already existing
personal data protection legislation, includes the production of legal and regulatory
frameworks for:
• The institution of the digital signature;
•D
ata sharing; and
• The transparency of governmental information.
The design of a strategy entails the need for making options. Its implementation implies a
clear institutional commitment on the part of the political power based on a broad consensus
and capable of enduring the succession of legislatures, a robust and cohesive leadership,
a sustainable investment plan, supported by favourable international partnerships, and a
concerted effort to share resources and services.
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