238
CAP. 411A
Kenya Information and Communications
[Rev. 2011
[Subsidiary]
(a) the name of the service provider;
(b) a toll free consumer service number;
(c) the activation fee or initiation fee, including deposit requirements;
(d) the monthly access fees or base charges tariff provisions for
calculating charges including, among others—
(i) minimum charges, units, distances;
(ii) peak, and off peak rates;
(iii) night, weekends and holidays rates;
(iv) international call charges; and
(e) any additional or different prices, rates or unit values applicable,
and additional taxes or fees.
Outage credit system.
12. (1) A licensee shall, within six months from the date of the grant of
the licence, submit to the Commission a system of outage credits to be given
to a subscriber, which upon the Commission’s approval shall become part of
the licensee’s standard subscriber service agreement.
(2) A licensee shall not be responsible to subscribers for scheduled
outages arising in accordance with the terms and conditions of a licence,
from an event or effect, which in the Commission’s view was not reasonably
foreseeable or preventable.
Code of commercial
practice.
13. (1) A licensee shall submit to the Commission, within six months
of being granted a licence for approval, a commercial code of practice in the
prescribed manner.
(2) Upon receiving the code submitted under paragraph (1), the
Commission may—
(a) approve the proposed code;
(b) approve the commercial code of practice with the recommendation
that the licensee makes alterations specified by the Commission;
(c) decline to approve the proposed code and direct that the licensee
improves specified areas or further developes the proposed code;
or
(d) extend the period for the review of the proposed code.
(3) The commercial of practice shall include, among others, the licensee’s
complaints handling procedure, advertising policy, system of outage credit and