12.3
Service Provider
The service providers shall manage the operations and maintenance,
service delivery including the customer and marketing associated activities.
Their efforts will determine the ultimate success of the program. Service
Providers shall also share the cost of operating and maintaining the
provision of service by contributing to the RTDF through payment of the levy.
12.4
Consumer
The consumer shall embrace and effectively utilize the services provided
under the program. This will involve assisting with the cost recovery and
development of a sustainable solution by paying for the services used. The
consumer shall also respond to service provider evaluations and customer
feedback in order to assist the regulator and service providers in
maintaining an acceptable standard of service quality.
Rural Telecommunications Strategy
26 October 2006
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