11
Program Monitoring
The Rural Telecommunications Program is more than the implementation of
physical infrastructure projects, as it also includes processes and activities that will
help with designing the new environment and guiding its transformation. A
monitoring function shall be implemented to monitor the regulatory agency and
operators so as to measure the effectiveness of the policy and assess if
government goals and objectives are being met.
11.1
Monitoring Dashboard
A monitoring capability shall be put in place to appraise the effectiveness of
the rural program. A “Program Management Dashboard” shall be created as
the main monitoring tool to be used by the government, regulator, operators
and other key stakeholders. The Implementing Agency shall be responsible
for managing and monitoring the dashboard. The dashboard shall be linked
to and provide updates to the National Vision indicators as required.
The dashboard shall be used to highlight problem areas in the critical
indicators of service delivery, quality of service, funding status, new
requirements, and risk management. The monitoring shall include items
such as:
11.2
i)
Basic utilization and take up statistics
ii)
Qualitative assessments of the impacts, such as faster response to
either education or health service delivery that might be attributed to
the installation and utilization of the telecommunications
infrastructure and services,
iii)
Some measurement criteria for monitoring the effectiveness of BTA,
and
iv)
Additional reports and measurements to address the effectiveness of
the operators in increasing their business and reducing the subsidy
requirement.
Key Stakeholder Participation
Participation, cooperation and information sharing amongst the key
stakeholders in the rural telecommunications program shall be promoted as
part of the program monitoring. More specifically, attention must be paid to
the ongoing interaction and updates related to:
Rural Telecommunications Strategy
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