Electronic and Postal Communications (Consumer Protection)
G.N. No. 427 (contd)
(a)
(b)
(c)
(d)
(e)
(f)
Promotion and
advertising of
services
fairly and lawfully collected and processed;
processed for identified purposes;
accurate;
processed in accordance with the consumer’s
other rights;
protected against improper or accidental
disclosure; and
not transferred to any party except as
permitted by any terms and conditions agreed
with the consumer, as permitted by any
permission or approval of the Authority, or as
otherwise permitted or required by other
applicable laws or Regulations.
7.-(1) In issuing any advertisements which promote
the availability of services, a licensee shall provide
information on any geographical or technical limitations on
the availability of the service to consumers.
(2) A licensee shall ensure that promotions(a)
does not contravene quality of service
obligations;
(b)
does not have anticompetitive effects;
(c)
may cover a period of up to three months;
(d)
may be extended for a maximum of two
months subject to approval by the Authority
and upon satisfaction that there was
compliance to quality of service requirements.
(3) When promoting product or service, a licensee
shall indicate clearly the total charge for the package and
terms and conditions that are applicable.
(4) A licensee shall not engage in unsolicited telemarketing, sms-marketing and any other electronic methods
unless (a)
customer consents to the service;
(b)
at the beginning of the communication, it
discloses the identity of the licensee or other
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