Nigeria is particularly well positioned to participate in this industry, because its official
language is English, and it has a large, fairly well educated, and relatively
inexpensive labour force.
7.18.1 Situation Analysis
Although the Business Process Outsourcing (BPO) global market is estimated to be
worth hundreds of billions, lack of a robust framework, security concerns, perceived
lack of local skills, etc are among the factors that have prevented Nigerian
organizations from participating effectively in, and benefitting from, the BPO
opportunity.
Therefore, it is important - especially as Government continues to stimulate the
creation of jobs - to urgently promote a conducive environment that will enable
Nigerian firms to invest in and participate in the global BPO economy.
7.18.2 Objectives
i.
To develop a globally competitive Information Technology Enabled Services
(ITES) sector in Nigeria;
ii.
To facilitate the diversification of the national economy through the
development of a vibrant outsourcing sector, including developing an exportoriented ICT product and service delivery industry;
iii.
To accelerate human resource and ICT infrastructure development to support
growth in the outsourcing sector; and
iv.
To ensure an integrated and coherent effort and coordination between all tiers
of Government.
7.18.3 Strategies
The Government will:
i.
Promote human capacity development, as well as an enabling, legal,
regulatory, technological, and infrastructural environment for the sustainable
development of the outsourcing sector in Nigeria;
ii.
Ensure that all participants in the outsourcing subsector conform to
international standards and best practices;
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