ICT Policy Africa

the
quality
of
service
measurement results.

indicators,

(2) Authorized operators shall submit bi-annual
reports to the Authority that contain, at a minimum,
the quality of service indicators information as
required by the Authority.
(3) The bi-annual reports shall­
(a)	 contain the processed information based on
statistics or empirical information that the
authorized operator collects from its own
measurement systems and the empirical
data as explained in the quality of service
indicators using formulas and calculation
methods in accordance with those specified
in quality of service indicators guidelines;
and
(b)	 include statistics regarding performance
indicators on a monthly, quarterly, and bi­
annual basis, for the six month reporting
period.
(4) If an authorized operator fails to provide the
necessary quality of service reports, the Authority
has the right, after written notification, to make
arrangements for a third party to carry out
independent measurements at the expense of the
authorized operator.
(5) The Authority may conduct an audit imme­
diately following the submission of the first quality
of service report by the authorized operator under
the quality of service framework in order to verify
that the authorized operator is submitting accurate
and timely information.
(6) The Authority reserves the right to conduct
audits of operator’s network, as it deems
necessary.
PART VII - ALLOCATION AND ASSIGNMENT OF
FREQUENCIES AND REGULATION OF THE
ELECTROMAGNETIC SPECTRUM

99