Electronic and Postal Communications (Computer Emergency Response Team) G.N. No. 419 (contd) traffic to customers; (2) For the purpose of this regulation “services” includes email, Domain Name Service (DNS), website, public forums and social networks. Obligation of sector specific CERT 10. The sectoral specific CERT shall be required to – (a) notify the National CERT on a significant information or computer security threats on their domain; (b) cooperate with all law enforcement and regulatory agencies investigating cybercrime or other illegal activity; (c) Abide by the CERT guidelines and directives as prescribed by the Authority from time to time. Obligations of users of computers and phones with data processing capabilities 11. Any user of any computer or phone with data processing capability shall not attempt to secure unauthorised access to a computer or intentionally or knowingly cause loss or damage to the public or any person, destroy or delete or alter any information in the computer resources or diminish its value or utility or affect it injuriously by any means. PART III GENERAL PROVISIONS Quality and reliability of service 12.-(1) The service provider shall continuously monitor the quality and reliability of the general operations related to the services it provides to its subscriber base. (2) The constituents shall continuously monitor the quality and reliability of the general operations related to the services it receives from service providers. (3) The service providers shall have the appropriate 65