receive and pay for the service from a licensee through a subscriber service agreement; “subscriber service agreement” means an agreement entered into by a licensee and subscriber for the provision of the licensed services to the subscriber; “vendor” means a person who carries out the business of selling, reselling or distributing ICT terminal equipment used for the provision of licensed services. 3. Rights and obligations of customers. (1) A customer shall have the right to— (a) receive clear and complete information about rates, terms and conditions for available and proposed products and services; (b) be charged only for the products and services they subscribe to; (c) where possible, select a service provider and service of the customer’s choice; (d) personal privacy and protection against unauthorized use of personal information; (e) accurate and understandable bills for products and services authorised by the customer, and to fair prompt redress in the event of a dispute in the provision of the products and services; (f) protection from unfair trade practices, including false and misleading advertising and anti-competitive behaviour by licensees; and (g) equal opportunity for access to the same type and quality of service as other customers in the same area at substantially the same tariff limiting variations to available or appropriate technologies required to serve specific customers. (2) A consumer shall— (a) use communications systems and services in the appropriate manner, without abusing them; (b) familiarize with and honour their obligations under any contract entered into with a product supplier or service provider;