Electronic Communications Act, 2008
(i)
ACT 775
submit
complaints
from
and
disputes
with
(i) other licensees,
(iii) operators of electronic communications networks,
(iii) providers of electronic communications services,
and
(iv) other users,
to the Authority for resolution where the complaints or
disputes are because of the licensee's exercise of its rights
and obligations under the licence;
(j) file with the Authority samples of user agreements with endusers and any amendments of the agreements for the
provision of public electronic communications services;
(k) permit the resale of its electronic communications service
and not impose unreasonable or discriminatory conditions
or limitations on the resale;
(l) provide and contribute to universal service and universal
access in accordance with policies established under the
National Electronic Communications Policy, amendments
to the Policy and any other policies that the Minister may
establish;
(m)not impair or terminate the electronic communications
service provided to a user during a dispute, without the
written approval of the Authority;
(n) disconnect terminal equipment which is attached to an
operator's network in contravention of this Act and which
(i) is unsafe to the user,
(ii) is not in compliance with international standards, or
(iii) poses a risk of physical harm to the network;
(o) provide number portability when required to do so and in
accordance with the requirements specified by the Authority;
and
(p) provide dialing parity to other operators and service
providers in accordance with requirements specified by the
Authority.
(2) The Authority shall specify
(a) quality of service indicators for classes of public
telecommunications service, and
(b) the means to enforce a licensee's compliance with its stated
quality of service standards, including measures by which a
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