9 No. 14
Consumer Protection
PART II-GENERAL PRINCIPLES OF CONSUMER PROTECTION
3. Consumers shall be entitled to the following rights (a) the protection of their economic interest, health and safety
in the consumption of technology, goods and services;
(b) true, sufficient, clear and timely consumer education including
information on technology, goods and services offered, as well as on
prices, characteristics, quality and risks that may be encountered in the
consumption of the technology, goods and services;
Consumer rights
(c) fair and non-discriminatory treatment by a supplier or trader of
technology, goods and services;
(d) full, timely, adequate and prompt compensation for damages
suffered by a consumer which, pursuant to the provisions of this Act
or any other written law or other special or general contractual
obligations, are attributed to a supplier or trader;
(e) the freedom and right to associate and join or form consumer
unions or associations;
if) access to the appropriate or competent authorities for the
protection of their legitimate rights; and
(g) any other rights, freedoms, entitlements and interests incidental
to or which would facilitate the enjoyment of the foregoing rights.
4. –(I) The Government shall in its policies, laws and administrative
measures ensure that consumers draw maximum benefit from
national, economic, environmental, cultural , social and other
resources.
(2) The Government shall endeavour to establish or adopt, maintain
and enforce standards for technology, goods and services according to
Malawi Standards in order to prevent technology, goods and services
from causing harm to life and property of a consumer as well as to the
environment.
(3) The Government shall endeavour to establish a system for
indicating the quality and other elements of the substance of goods
and services and regulate against false advertising and exaggerated
indications so that a consumer may not make a mistake in the
selection of technology, goods and services, in purchasing or utilizing
them.
(4) The Government shall endeavour to regulate activities that
reasonably restrict fair and free competition concerning the prices and
supply of technology, goods and services that are particularly
important to consumers.
Undertaking of the
Government