4 No. 14
Consumer Protection
"competent authority" means a body that has power or jurisdiction, derived
from any written law, over a particular issue or entity;
"complainant" means a consumer or any consumer association who or
which, as the case may be, makes a complaint;
"complaint" means any allegation in writing or orally made by a
complainant that(a) as a result of any unfair trade practice adopted by a supplier or
trader, the complainant has suffered loss or' damage;
(b) the goods or technology mentioned in the complaint had one or
more defects; and
(c) the services mentioned in the complaint suffer from deficiency in
any respect
"consumer" means a person who(a) purchases or offers to, purchase technology, goods or services
otherwise than for resale; but does not include a person who purchases any
technology, goods or services for the purpose of using them in the production
or manufacture of any other technology, goods or services for sale;
(b) receives or uses any technology, goods or services for which
consideration has been paid or promised or partly paid or partly promised, or
under any system of deferred payment and such person includes any user of
such technology, goods or services other than the person who buys or pays
for the same when such is made with the approval or acquiescence of the
purchaser;
(c) hires or avails himself of any technology, goods or services for a
consideration which has been paid or promised or partly paid or partly
promised, or under any system of deferred payment and includes any
beneficiary of technology, goods or services other than the person who hires
or avails himself of the same when the technology, goods or services are
availed with the approval or acquiescence of the hirer;
"consumer contract" means a contract for the sale or supply of technology,
goods or services, in which the supplier or trader is dealing in the course of
business and the purchaser or user is not; but does not include a contract for
the sale, letting or hire of immoveable property or a contract of employment;
"consumer dispute" means a dispute where the person or business against
whom or which a complaint has been made denies or disputes the allegations
contained in the complaint or having accepted the allegations, refuses,
declines or fails to compensate any loss or injury suffered by the complainant
to the satisfaction of the complainant;