Contact details
PAIA Section 10 Guide
Categories of records held
Automatically available information
Services of the public body
Public participation
Recourse
2.3.2
The postal and street address, phone and fax
number and, if available, the e-mail address
of the information officer of the public body,
as well as of every deputy information
officer of the public body.
A description of this Guide compiled by the
South African Human Rights Commission and
how to access it.
Adequate information to assist in facilitating
access to a record held by a public body. The
public body must therefore describe the
subjects on which it holds records, and the
categories of records held on each subject.
Some information is readily available
without a person having to request access in
terms of PAIA. The manual of the public
body must indicate this information which is
readily available.
A description of the services available to
members of the public from the public body,
and how to gain access to those services.
A description of any arrangement or
provision for a person to either consult,
make representations or participate in or
influence the formulation of policy; or the
exercise of powers or performance of duties
by the public body.
The action you may take if the information
officer of the public body refuses to give you
access to information.
Where to find the manual of a public body
All public bodies must make the manual easily available to you. At the very least, they are
required to do so in the following ways:
By making a copy available at every office of that particular public body
during office hours;
South African Human Rights Commission
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