Telecommunications Services are accessible to the largest number of users possible,
particularly in rural and remote areas of the Nation.
(b)
The Commission shall, pursuant to Public Consultation, establish a
Universal Access Fund that shall be used to support the Commission’s Universal Access
objectives. The Commission shall prescribe regulations that shall specify the amounts
and sources of funding for the Universal Access Fund and the manner in which monies
collected by the Universal Access Fund shall be disbursed to support the Commission’s
Universal Access objectives.
(c)
The Commission shall also prescribe regulations, pursuant to Public
Consultation that shall specify the types of Telecommunications and Information
Services that are to be supported by the Universal Access Fund.
F.
Consumer Protection
Sec. 751
(a)
The Commission shall have authority to adopt such rules as it shall deem
necessary in order to ensure that the interests of consumers of Telecommunications
Services are protected. The Commission shall adopt such rules through Public
Consultation pursuant to Sections 331-334 of this Act.
(b)
Without limiting the authority contained in subsection (a) of this Section,
the Commission shall in particular require each Licensed Telecommunications Service
Provider to establish a Code of Conduct that shall specify the rights of consumers. The
Commission shall approve each Licensed Telecommunications Service Provider’s Code
of Conduct by a written Decision that the Commission shall adopt through Public
Consultation pursuant to Sections 331-334 of this Act. The Commission may require a
Licensed Telecommunications Service Provider to make such changes to its Code of
Conduct as the Commission, pursuant to Public Consultation, concludes are necessary in
order to protect the interests of consumers.
(c)
A Licensed Telecommunications Service Provider shall include in its
Code of Conduct the following items:
(i)
(ii)
paid customers;
A concise statement of rates and charges for services;
A concise statement of billing practices for both pre-paid and post-
(iii)
A statement of the Licensed Telecommunications Service
Provider’s complaint process that it shall make available to all customers;
(iv)
The Licensed Telecommunications Service Provider’s policies for
protection of customer information;
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