Electronic and Postal Communications (Consumer Protection)
G.N. No. 427 (contd)
THE ELECTRONIC AND POSTAL COMMUNICATIONS
(CONSUMER PROTECTION) REGULATIONS, 2011
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REGULATIONS
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(Made under section 165)
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PART I
PRELIMINARY PROVISIONS
Citation
1. These Regulations may be cited as the Electronic
and Postal Communications (Consumer Protection)
Regulations, 2011.
Application
2. These Regulations shall apply to electronic and
postal communications licensees.
Interpretation
3. In these Regulations unless the context otherwise
requires“Act” means the Electronic and Postal Communications Act;
“Authority” means the Tanzania Communications
Regulatory Authority established under the Tanzania
Communications Regulatory Authority Act;
“association “ means the Tanzania consumers’ Association
and any other registered body representing
consumers in Tanzania;
“bill” means a written statement of money owed for services
provided by postal or electronic communication
licensees;
“complaint” means any statement of dissatisfaction of
services by postal or electronic communications
service consumer;
Cap.306
Cap.172
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