National Postal Policy
5.0.
INSTITUTIONAL FRAMEWORK
The institutional framework of the postal sector comprises of the
Government, the Regulator, Postal Operators and Customers.
Their specific roles are as follows:-
5.1
The Government
The Government will be charged with policy formulation, setting
strategies and monitoring implementation.
5.2
The Regulator
The specific functions of the Regulator will be to regulate and
monitor development of the postal sector by:
i.
ii.
iii.
5.3
Ensuring provision of sufficient, reliable and efficient postal
services throughout the country;
Monitoring of compliance with performance standards and
codes of conduct in respect of postal services;
Ensuring the existence of a level playing field in the postal
sector, so as to enhance competition.
The Operators
The role of postal operators will be to provide domestic and
international postal services.
5.4
The Customers
The customers will be expected to utilize postal services and
organize themselves into consumer protection groups to seek
support for and champion their common interests.
5.5.
Consultative Forum
There will be formed a postal services consultation forum of
stakeholders to provide for an effective platform of obtaining
stakeholders view for the improvement of the services in the
country.
Ministry of Communications and Transport
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