compliance with those standards and
enforce them for those services and for the
connection
of
user
equipment
to
communication networks;
(l) monitor and submit reports to the Minister
on the sector, such as, the performance of
the public operators, the quality of consumer
services, and consumer satisfaction,
measured according to existing international
codes of practice;
(m) deal with all questions relating to the pro
tection of the interests of consumers, which
include defining complaint processing
procedures to be implemented by operators
or service providers, managing a suitable
sys-tem for receiving consumer complaints,
the conduct of investigations concerning
information and communications services,
and sub-mission of those complaints;
(n) enforce obligations of public information
and communications operators and service
providers to ensure that adequate, highquality, affordable services meeting the
various needs of the consumers are being
delivered;
(o) elaborate and, if necessary, revise the
accounting requirements specific for the
sector and tariff principles to be used by
operators and service providers;
(p) regulate tariffs chargeable for the provision
of publicly available telephony services, or
any other service provided in a market that
is not competitive or in which competition is
restricted;
(q) regulate the protection and security of data;
(r) regulate any matter relating to the admini
stration, management and assignment of
radio frequency spectrum, in conformity with
domestic and international requirements
34