(6) The Authority shall not deal with any complaint
which is the subject matter of litigation before the
Court.
Complaints
procedure of
licensee
242. Every licensee shall establish a procedure for
dealing with complaints from consumers of its
services which ensures that
(a) every complaint is attended to within a
reasonable time by a person having the
authority to effect remedial action; and
(b) the complainant is made aware of his or her
right to complain to the Authority if the
complaint is not remedied.
Counter-version
243. (1) A licensee shall broadcast a counterversion presented by any person or body of
persons affected by an assertion of fact in any
programme transmitted that the assertion of fact is
in fact false.
(2) Notwithstanding subsection (1), a licensee shall
not transmit a counter-version if
(a) the person or organization concerned has
no direct interest in the transmission of the
counter-version; or
(b) the counter-version is not of reasonable
length, and in particular, if it is substantially
longer than the part of the broadcast which
dealt with the false assertion of fact.
(3) The counter-version referred to in subsection
(1) shall
(a) be limited to a factual account;
(b) not contain any material which may
reasonably be anticipated to expose the
licensee to legal action if the material were
to be broadcast;
(c) be made in writing;
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