Electronic and Postal Communications (Consumer Protection)  G.N. No. 427 (contd)  THE ELECTRONIC AND POSTAL COMMUNICATIONS (CONSUMER PROTECTION) REGULATIONS, 2011 _______ REGULATIONS ________ (Made under section 165) _________ PART I PRELIMINARY PROVISIONS Citation 1. These Regulations may be cited as the Electronic and Postal Communications (Consumer Protection) Regulations, 2011. Application 2. These Regulations shall apply to electronic and postal communications licensees. Interpretation 3. In these Regulations unless the context otherwise requires“Act” means the Electronic and Postal Communications Act; “Authority” means the Tanzania Communications Regulatory Authority established under the Tanzania Communications Regulatory Authority Act; “association “ means the Tanzania consumers’ Association and any other registered body representing consumers in Tanzania; “bill” means a written statement of money owed for services provided by postal or electronic communication licensees; “complaint” means any statement of dissatisfaction of services by postal or electronic communications service consumer; Cap.306 Cap.172   145