No. 4378
Government Gazette 16 November 2009
Act No. 8, 2009
87
COMMUNICATIONS ACT, 2009
any loss or damage caused by reason of complying with the directions of the President
and will not be held liable for any loss due to their compliance with the instructions of
the President.
Complaints by users
131.
(1)
Any user may lodge a complaint with the Authority
relating to the quality of service rendered by any licensee or any other provider of
telecommunications services.
(2)
The Authority must consider a complaint lodged in terms of subsection
(1) and may as a result of such complaint, take any action authorised by this Act.
(3)
The Authority must inform the person who lodged a complaint in
terms of subsection (1) in the prescribed manner of the action taken as a result of the
complaint or if it has decided to take no action, of the reason for that decision.
Mediation proceedings
132.
(1)
Whenever this Act provides that a dispute between two parties
must be adjudicated by the Authority, the Authority may appoint any person to conduct
mediation proceedings in order to obtain a settlement of the dispute concerned.
(2)
The Authority may make regulations to prescribe any matter relating to
the mediation proceedings provided for in subsection (1).
Act to bind State
133.
This Act binds the State.
Repeal and amendment of laws
134.
(1)
Subject to the provisions of this Act, the laws mentioned in the
Schedule are hereby repealed to the extent indicated in the third column thereof.
(2)
Schedule 1 of the State-owned Enterprises Governance Act, 2006 (Act
No. 2 of 2006), is amended by the insertion after item 52 of the following item:
“53.
Communications Regulatory
Authority of Namibia
Communications Act, 2009
(Act No. 8 of 2009)”
Transitional provisions
135.
(1)
Any regulation or notice issued under a law repealed by section
133 that may be made under any provision of this Act, is deemed to have been made
under such provision.
(2)
Any licence authorising a person to provide telecommunications
services or broadcasting services, or operate, construct or use an electronic
communications network issued under a law repealed by section 133 must be reviewed
and amended to comply with the provisions of this Act.
(3)
Until the Authority has completed the review of a licence contemplated
in subsection (2), that licence remains valid and is deemed to be a licence issued in
terms of this Act.