54
Government Gazette 16 November 2009
Act No. 8, 2009
No. 4378
COMMUNICATIONS ACT, 2009
Consumer protection
79.
(1)
Each licensee must fully disclose to all users of its services
adequate and up to date information concerning the standard terms and conditions for
provision of telecommunications services.
(2)
The information referred to in subsection (1) must be provided to the
Authority which must make that information available in terms of section 27.
(3)
All licensees must provide a contract to every customer that either
specifies the service to be provided and the terms and conditions for providing such
service or makes reference to publicly available terms and conditions.
(4)
specify –
The contract or the publicly available terms and conditions must
(a)
the supply time for initial connection and service;
(b)
the duration of the contract for each given service;
(c)
the types of maintenance service offered;
(d)
the additional charges for maintenance;
(e)
the compensation and refund arrangements if the contracted service is
not met; and
(f)
a summary of the method of initiating procedures for the settlement of
disputes before the Authority.
Equipment approvals and standards
80.
(1)
The Authority may prescribe reasonable technical standards
applicable to telecommunications equipment to ensure against harm to electronic
telecommunications networks or to public health or safety.
(2)
The Authority may prescribe standards relating to the attachment of
telecommunications equipment to the telecommunications networks of licensees.
(3)
The Authority may prescribe categories of telecommunications
equipment for which type approval is required before it is sold or put into use in Namibia,
to ensure against harm to public health and safety or to electronic telecommunications
networks.
(4)
The Authority may prescribe general or specific standards of
performance, operational compatibility, and interconnectivity, for different categories
of telecommunications equipment.
(5)
The Authority may prescribe procedures for testing equipment to
ensure compliance with this Act.
(6)
The Authority must consider input from public health and safety
officials, licensees and other providers of telecommunications services, manufacturers
and other industry participants before it prescribes any category of equipment for which
type approval is required as contemplated in subsection (3).