16No. 14
Consumer Protection
(7) The Council shall cause minutes of every meeting of the Council
or committee of the Council to be kept.
17. No member of the Council of any committee of the Council shall
be liable for any act or default of his or of the Council, done in good
faith in the exercise of the functions or powers of the Council.
PART IV -FUNCTIONS AND POWERS OF THE COUNCIL
18.-(I) the functions of the Council shall be –
(a) to identify price mechanisms in Malawi whether the prices are
justifiable;
(b) to monitor the frequency and the magnitude of price
Increases;
I to liaise and consult with relevant stakeholders in order to
understand what is happening in the economy;
(d) to co-ordinate and network consumer activities and liaise with
consumer associations or organizations, any competent authority and
agencies within and outside Malawi to protect consumer interests;
(e) to carry out, promote or participate in consumer education
programmes and activities;
(f) disseminate consumer information to the public;
(g) to provide advice, to consumers ,on their rights and responsibilities
under this Act and any other written law and make available to
consumers general information affecting their interests;
(h) to monitor the operations of consumer organizations so that they
operate in a transparent manner and effectively throughout the
country;
(i) to create or facilitate the establishment of conflict resolution
mechanisms on consumer issues;
(j) to investigate any complaint received regarding consumer
protection, and where appropriate, refer’ the complaint to a competent
authority and ensure that action is taken by the competent authority to
whom the complaint has been referred;
(k) to advocate for the effective implementation of this Act and any
other written law affecting consumers;
(l) to maintain a complaints register;
(m) to formulate and submit to the Minister, policy and legislative
proposals in the interest of consumers, consider and examine, and
where necessary, advise the Minister on the modification,
consolidation or updating of legislation providing protection to
consumers in the areas covered under, or related to this Act or any
other written law;
(n) to collaborate with other institutions to ensure that the quality of
technology, goods or services imported into the country comply with
the Malawi Standards;
(o) to recommend to Government, where appropriate, minimum
standards for basic or essential needs;
Functions of the
Council