Annex 3: The minimum postal service standards
Type of Network Connection
USO Obligation
Letters(local)
Delivery standard at least
90% at least 65%
Posted and for delivery within the same urban area:
Posted before noon (1200 hrs)
J(same day delivery)
Posted after noon (1200 hrs)
J+1 at 90%
Posted before noon in urban areas for delivery within other urban
J+3 at 90 %
areas.
Posted after noon in urban areas for delivery within other urban J+ 4 at 90%
areas.
Posted before noon in urban areas for delivery in rural areas.
J+ 5 at 90 %
Posted after noon in urban areas for delivery in rural
J+6 at 90 %
Posted before noon in rural areas for delivery in other rural areas.
J+ 7 at 90 %
Posted after noon in rural areas for delivery in other rural areas.
J+8 at 90 %
Letters (International)
Same as local upon clearance
at Airport
Private letter boxes/bags
Provision of letter boxes/bags on application
Urban areas
Rural areas
Replacement of private box/bag lock consequent upon loss of keys
Two(2) weeks
Two(2) weeks
Two(2) days
NOTE:
1. Urban areas: Refers to all major towns including district
headquarters in Rwanda.
2. Rural Areas: Refers to all other centers except major towns.
3. J: The day of posting.
Signed
Eng. Coletha U. RUHAMYA
Chairperson of the Regulatory Board
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