Article 38: Service coverage
The Authority encourages the designated postal operator to provide universal postal service and
continually improve on service coverage and penetration levels, which can be used to measure
achievements in the universal service provision. The number of postal outlets or service points is
to be increased progressively as shown in Annex two (2) to match service expansion
requirements and customer demand.
Article 39: Quality of service
Postal and courier operators shall comply with quality of service standards, which shall be
determined by the Authority in accordance with international postal and courier regulations.
CHAPTER IV: MONITORING AND ENFORCEMENT
Article 40: License Monitoring
The Authority shall monitor the performance of each license holder for full compliance with all
terms and conditions of the license;
The Authority shall include terms and conditions in the license requiring license holder to report
on financial, technical, organization and other data needed to allow the Authority to effectively
monitor license compliance to ensure progress toward a competitive marketplace, and to ensure
accurate tariff setting. The Authority may also perform physical inspections of the license
holder’s facilities and corporate records on license holder’s premises. These inspections may be
conducted on an announced and unannounced basis. The inspections and audits shall be
conducted during normal business hours, except when the Authority has a reasonable basis to
believe that non-compliant activities are occurring outside of normal business hours;
Article 41: License Enforcement Action
If the Authority determines that the license holder has failed to comply with any term or
condition of the license, the Authority shall send a written warning to the licensee including a
deadline of fifteen (15) days for correction of the alleged license violation.
If the license holder, after receipt of the warning from the Authority, does not cure the alleged
non-compliance, the Authority may open a license enforcement proceeding, which may consist
of monetary sanctions, license modification, revocation or transfer.
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