a) Ensure that postal or courier
services are
achieved to the highest level of efficiency
nationwide in the provision of the services and are responsive to customer and community
needs;
b) Develop new Information and Communication Technologies;
c) Set internal standards that take into account postal or courier security, speed and reliability of
mail;
d) Contribute to the safety and security of their place of operation and the national territory;
e) Comply and implement the national policy regarding the environmental protection;
f) Comply with the implementation of the national policy regarding land use planning;
g) Provide competitive postal or courier services in compliance with the terms and conditions of
their respective licenses;
h) Provide other additional services and products as required by market and financial
perspective.
i) Any other matters as may be determined by Authorised organs.
Article 26: Powers and limitations of licensee
Subject to this provision, a licensee shall have right to enter in any premises of his customer and
residential houses to collect and to deliver postal or courier packets. A licensee shall be subject
to and shall comply with such general directions containing in the contract concluded between
the two parties.
Article 27: Compensation to Customers
A customer shall have the right to compensation in case a postal or courier article is lost or
misplaced within the operator’s network or system. The Authority requires an applicant to
produce a compensation plan in regard of international postal or courier conventions.
CHAPTER III : RESERVED POSTAL SERVICES AND MANAGEMENT OF
THE UNDELIVERABLE ARTICLES
Article 28: Reserved Postal services
The competent authority shall determine the list of reserved postal services provided by the
operator in charge of the universal postal services.
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