Article 12: Licensing Application procedure
Any person intending to apply for a license for providing postal or courier services shall fill the
application form approved by the Authority dedicated for such services in Rwanda.
Application forms shall be collected from the Authority headquarters or Authority website;
All application forms shall be submitted in typewritten format or in an electronic form approved
by the Authority. In the latter case, the applicant shall underline a statement to the electronic
form confirming that the electronic version is identical to the typewritten form to be submitted
later to the Regulatory Authority;
The license application form, with all attachments, must be signed by the applicant or his/her
authorized representative. The signatory must sign a verification statement that:
(a) All information provided to the Authority in the application form is true and correct to the
best of the applicant’s knowledge;
(b) The license application shall be accompanied by a cover letter addressed to the Authority
which contains a statement describing the category of license required;
Following submission of the license application, the Authority shall process the license
application in accordance with licensing process and procedures prescribed herein;
Any license application determined by the Authority to be incomplete shall be considered as a
defective filing;
Any license application from an applicant who has not made full payment of application fee shall
be considered to be a defective filing until that payment is made;
Upon receipt of a license application, the Authority shall proced with the examination of the
submitted documents.
The Authority may upon scrutiny of the application, within fourteen (14) days after the receipt
of the application, notify and require the applicant to furnish such additional information or
particular documents as considered necessary for the purpose of dealing with the application;
If the Regulatory Authority determines that the license application is complete, it shall grant a
license within a period not exceeding thirty (30 ) days. The thirty (30 ) days period does not
include time for applicant to respond or to request for additional information. This time limit is
an internal administrative time and not an enforceable deadline.
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