(c) Formeasurements and verification functions, the Regulatory Authority shall use the following
methods to audittelecommunication operators’ networks,but not limited to: Drive test,
Consumer survey, Data acquired from Network Operating Centers (NOCs)/Network
Management Centers (NMCs) etc and data submitted by Licensees.
(d) The reporting areas, which are the geographic areas for which measurements are taken and
recorded, shall be in the Republic of Rwanda, and shall be reported on National, each
Province and Kigali-city basis taken separately. Unless the Regulatory Authority permits in
writing; two or more reporting areas shall not be combined into one reporting area for
particular Licensees, parameters, services and reporting periods.
(e) For each parameter which is reportable for a service, for each reporting area and for each
reporting period, a Licensee shall perform the following tasks during measurement, reporting
and recording:
i.
Taking the measurements according to the measurement methods defined for
the parameter as specified into APPENDIX 2 Measurement Methods.
Submitting any additional information requested by the Regulatory
Authority, including details of the times, places and other details of the
measurements, within one (1) month after the end of the reporting period or
as may be otherwise directed by the Regulatory Authority;
Retaining quality of service data, including all measurements and related
records (log files), for a minimum of three (3) months after the end of
reporting period or as may be otherwise directed by the Regulatory Authority.
ii.
iii.
ARTICLE 6: PUBLICATION OF MEASUREMENT RESULTS
(a) The Regulatory Authority shall publish the measurement results within two (2) months after
the end of the reporting period to which the measurements apply with or without additional
notes or commentsdepending on the measurement verification results.
(b) For each parameter which is reportable for a service, for each reporting area and for each
reporting period, measurement results to be published by the Regulatory Authority shall be
set out in tables that contain, for each Licensee:
i.
ii.
iii.
iv.
The name for the service used by the Licensee;
An identification of the reporting area for which the measurements were
taken;
An indication of any target for the parameter and the service that has not
been reached by the Licensee;
Any other information or comparison of service quality that the
Regulatory Authority determines to be appropriate, possibly including
information to help customers to assess the performance of competing
Licensees.
(c) In considering whether to approve explanatory Note by a Licensee, the Regulatory Authority
Regulations for Quality of Service of Cellular Mobile and Fixed Networks Services (Voice, SMS and 3G Data)
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