(c) Communications infrastructure and services are compatible with international
standards;
(d) Practices increasing the user satisfaction and decreasing user complaints are
encouraged;
(e) Discrimination, relating to the quality of the service offered, between similar
users is avoided; and
(f) Special needs of disabled users are also considered when developing quality of
service parameters.
15. Quality of service standards.
The quality of service standards under these Regulations may be determined based
on—
(a) Parameters, defining the applicable quality of service measurements for specific
services;
(b) Methods of measuring service performance against predetermined parameters;
(c) Measurable service characteristics of parameters determined by the
Commission; and
(d) Any applicable targets for parameters identified by the Commission from time
to time.
16. Measurement, reporting and record keeping.
(1) The Commission shall, from time to time, publish a notice in the Gazette
prescribing quality of service parameters that licensee are to measure and report on
to it.
(2) The notice published under paragraph (1) shall specify measurement and
reporting intervals for quality of service parameters prescribed by the Commission.
(3) A licensee shall, for each parameter prescribed by the Commission under
paragraph (1)—
(a) Take measurements using the method specified for the parameter;
(b) Compile, summarize and submit the measurements to the Commission, in the
prescribed format and within the specified period;