Electronic
Communications
and Transactions
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(q) where appropriate, the minimum duration of the agreement
in the case of agreements for the supply o f products or
s e r v i c e s t o be p e r f o r m e d on an o n g o i n g b a s i s or
recurrently; and
(r) the rights of consumers in terms of section thirty-six where
applicable.
(2)
A supplier shall provide a consumer with an opportunity
to—
(a) review the entire electronic transaction;
(b) correct any mistakes; and
(c) withdraw from the transaction, before finally placing any
order.
(3) If a supplier fails to comply with the provisions of subsection
(1) or (2), the consumer may cancel the transaction within fourteen
days o f receiving the goods or services under the transaction.
(4)
If a transaction is cancelled under subsection ( 3 ) —
(a) the consumer shall return the goods of the supplier or,
where applicable, cease using the services performed;
and
(b) t h e s u p p l i e r shall refund all p a y m e n t s m a d e by t h e
consumer minus the direct cost of returning the goods.
(5) A supplier shall utilise a payment system that is sufficiently
secure in accordance with accepted technological standards at t h e
time o f the transaction and the type of transaction concerned.
(6) A supplier is liable for any damage suffered by a consumer
due to a failure by the supplier to comply with subsection (5).
36.
(1) A consumer may cancel, without giving any reason
and without incurring any penalty, a transaction and a related credit
agreement for the s u p p l y —
(a) of goods, within seven days after the date of the receipt
of the goods; or
(b)
o f s e r v i c e s , within seven days after t h e date o f t h e
conclusion of the agreement.
(2) W h e r e a consumer cancels a transaction under subsection
(1), the only charge that m a y be levied on the consumer is t h e
direct cost of returning the goods.
Cooling-off
period