3: (CD-03) Improve healthcare delivery through ICT
Healthcare initiatives and services can be more efficiently delivered to Rwandans by leveraging
ICTs to improve healthcare access and service delivery for all communities.
2.2.4. e-Government [e-GOV]
E-Government aims to integrate all government processes such that government operates under a
“ONE government” system in order to improve service delivery to citizens/businesses. This
focus area ensures sustained improvements in government service provision and delivery by
simplifying Government-to-Citizen (G2C) services to continuously improve the social and
governance clusters; Government-to-Business (G2B) services to continuously improve the
economic cluster, and Government-to-Government (G2G) processes to continuously improve
government efficiency. The scope of the e-Government (e-Gov) is three fold. First is to improve
both government business processes and communication. Second is to increase citizen
participation in the country’s socio-economic development and third is to improve the legal and
regulatory environment that enables Rwanda to adapt to emerging technologies.
Mission: “To improve government operational efficiency and service delivery”
Objectives
1: (e-Gov-01) Improve communication and reduce barriers to government transactions
through ICT
Barriers to transactions in government slow down public service delivery. Therefore, it is
imperative that all government institutions establish the appropriate and effective communication
mechanisms and an institutional framework that facilitates this seamless transition.
2: (e-Gov-02) Streamline government business processes using ICT
Government can be efficient and effective when all business processes are streamlined. The
deployment and application of ICTs is the most efficient way to transform processes that foster
efficiency and reduce the cost of delivering services in a sustainable manner.
3: (e-Gov-03) Increase transparency and accountability in government processes through
ICT
Transparency and accountability are key indicators of good governance. Therefore, it is critical
that government is more responsive to citizen needs by leveraging ICTs in order to improve and
increase transparency and accountability.
4: (e-Gov-04) Foster a conducive legal and regulatory environment to allow easy adaptation
to emerging technologies
ICTs are constantly evolving. Therefore, it is imperative that the ICT legal and regulatory
environment is flexible to ensure easy adaptation to technological changes and that Rwanda
seizes new technology opportunities.
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