186
CAP. 411A
[Subsidiary]
Kenya Information and Communications
[Rev. 2011
date of notification resubmit the revised Programme Code for
reconsideration by the Commission.
(6) Once the Commission approves the Programme Code submitted under
this regulation, the body of broadcasters shall publish its Programme Code and
a list of broadcasters subscribing to the code, and avail both the Programme
Code and list to the public.
(7) The body of broadcasters shall—
(a) avail to the Commission such information relating to the
enforcement of the Programme Code as the Commission may be
require and in the form prescribed by the Commission;
(b) inform the Commission within five days if any of its members
ceases to subscribe to the Programme Code of the body of
broadcasters;
(c) cause to be published in at least one newspaper circulating in Kenya
a notice of the fact that the code is available for inspection by any
member of the public.
(d) review or cause the revision of the Programme Codes and
enforcement mechanisms at least once in every two years from the
date of the Programme Code and mechanisms came into force;
(e) file the reviewed programme code with the Commission for
approval.
Part VI—Complaints Handling Procedure
Complaints handling
procedure.
39. (1) Every broadcaster shall develop a procedure, for handling
complaints from persons who may be aggrieved by its broadcasts.
(2) The complaints handling procedure, shall, among other things cover
the following—
(a) full name of the broadcaster as it appears in the licence as well
as the broadcast station identity specific to different broadcast
services offered;
(b) the physical postal and email addresses where complaints can be
sent;
(c) the contact person authorized to receive and handle complaints;
(d) the manner in which the complaint may be lodged including the
applicable languages;
(e) details which need to be submitted when lodging a complaint;
(f) the need for the complainant to retain a copy of every correspondence