‘RINEX’ or ‘IX’ means National Internet Exchange of Rwanda
5
‘Service Provider’ means a licensee of Internet Service, Basic Service Cellular
Mobile Service, and Commercial VSAT Service who is licensed to provide Internet
service.
‘SLA’ means Service Level Agreement
‘Time Consistent Busy Hour (TCBH)’: The one hour period starting at the same
time each day for which the average traffic of the resource group concerned is
greatest over the days under consideration. ITU recommends analysis of 90 days
to establish TCBH.
‘Telecom Law’ means the Law No 44/2001 of 30/11/2001 organizing
telecommunications
‘VSAT’ mean Very Small Aperture Terminal
2.4 Objectives
These Guidelines have the following objectives:
a) Create transparency and standards that can be monitored in services
through Predetermined
Quality of Service norms for Broadband which
the service provider is required to provide and the user has a right to expect.
b) Measure the Quality of Service for Broadband provided by the Service
Providers from time to time and to compare them with the norms so as to
assess the level of performance.
c) Improve service quality, by identifying service deficiencies and by
encouraging or requiring appropriate changes;
d) Protect the interests of consumers of Broadband service and thus enhance
consumer satisfaction.
e) Make information available to help with informed Customer choice of
Services and Licensees;
f) Assist the development of related telecommunications markets.
III.
QUALITY OF SERVICES (QOS) PARAMETERS
3.1 Quality of Services Parameters
The service providers shall meet the Quality of Service parameters for Broadband
as laid down below:
Rwanda Utilities Regulatory Agency