deemed to have cancelled the order and the
information and communications service provider
cannot claim any charges from that period.
(4) The contract shall state the name and contact
information of the provider of the information and
communications service, including but not limited
to the following
(a) the validity of the contract;
(b) the nature of the services and the types
of maintenance service provided;
(c) the time of delivery of the subscriber
connection;
(d) the pricing basis for the services or the
tariffs to be applied;
(e) the procedure for giving notice to terminate
the contract and the reasons for termina
tion;
(f) the sanctions for any error or delay;
(g) the user’s right to obtain information on
the calculation of his or her bill;
(h) how the user is informed of amendments
to the contract terms;
(i) the user’s rights if the contract terms
are amended;
(j) the sanctions for neglect of payment;
(k) the user’s right to complain about a bill;
(l) the right of the information and commu
nications service provider to terminate the
provision of a service or to restrict the use
of a service; and
(m) the right of the consumer to refer a dispute
on the contract for the decision of the
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