(4) The request shall contain a sufficient description of the record to which a person is requesting access. (5) Where the request does not contain a sufficient description of the record, the information officer shall require the person requesting, to provide further details so as to facilitate disclosure of the record. (6) Where the requester is unable to provide the details requested in subregulation (4), the information officer or an authorised officer shall, so far as possible, assist the requester to provide the necessary details. (7) Where the requester shows sufficient reason for failing to submit the request in the prescribed form and provides an oral request, the oral request shall be reduced into writing by the information officer or an authorised officer at the expense of the requester. (8) The information officer shall not refuse to grant a request for access to record based solely on the ground that the request was not in the prescribed form. (9) For purposes of sub-regulation (7), sufficient reason includes illiteracy or disability. 4. Electronic requests (1) Where practicable, the requester may send the request for a record by email or in other electronic form. (2) Where the request for a record is made in electronic form, the information officer shall print and file the request. 5. Failure to provide record in electronic form Where a public body cannot provide access to a record in electronic form—