Electronic and Postal Communications (Consumer Protection)  G.N. No. 427 (contd)  “consumer” means any person who uses electronic communications or postal products or services; “contract of services” means an agreement entered into between the licensee and the customer for the provision of the licenced services; “licensee” means an entity licensed by the Authority to provide any electronic communication, postal or courier services; “outage credit” means a credit to be paid to a customer for a period of time when services are not rendered for reasons not caused by the customer, force majeure or without prior publication of scheduled maintenance or service; “telemarketing” means direct marketing using telephone to satisfy prospective customers and persuade them to buy a product or service; “SIM card” means Subscriber Identity Module which is an independent electronically activated device designed for use in conjunction with a mobile telephone to enable the user of the mobile telephone to transmit and receive indirect communications by providing access to telecommunication systems and enabling such telecommunication systems identify the particular Subscriber Identity Module and its installed information. PART II PROVISION OF INFORMATION AND TERMS OF CONTRACT TO CONSUMERS Products and services information 4. A licensee shall provide to consumers information on products and services which is complete, accurate and up to date in a simple and clear language. Obligations of licensee 5.-(1) A licensee shall endeavour to respond in a timely manner to the consumer requests for information on   146