Electronic and Postal Communications (Consumer Protection)  G.N. No. 427 (contd)  (b) (c) Consumer obligations discriminatory; be accompanied by appropriate warning to the consumer in advance of any resulting service interruption or disconnection; and confine any service interruption or disconnection to the services concerned, as far as technically feasible. 10.-(1) A consumer shall be bound by a licensee’s terms and conditions of service on return of a signed service agreement; provided that the said terms are clearly and fully outlined in a manner and in one of the official languages of the United Republic that he comprehends with no ambiguity or hidden facts whatsoever. (2) Any person who owns or intends to use a detachable SIM card or built-in SIM card mobile telephone shall be obliged to register the SIM card or built in SIM card mobile telephone with their respective application service licensees, operators or authorized distributors, agents or dealers. PART III COMPLAINTS HANDLING Licensee complaints handling process   11.-(1) A licensee shall provide information to consumers about how to handle its complaints processes in various media and formats, as may be specifically directed by the Authority from time to time. (2) The process of handling a complaints in various media and their formats shall be determined by the Authority from time to time. (3) A licensee shall be required to(a) establish and maintain complaint procedures; (b) keep record and report of complaints handled; (4) Complaints handling processes shall include information on the following152