Skip to main content
For commercial services, the short codes shall be assigned to entities or individuals wishing to provide Value Added Services or premium rated services. The charges to end users should not go beyond a maximum premium cost set by the Rwanda Utilities Regulatory Authority (RURA). The charges applied by the telecom operators to the short code assignees shall depend on their commercial agreements. ARTICLE 8: PROCEDURES FOR SHORT CODE ALLOCATION Any person who intends to use a short code shall make a formal application to the Director General of RURA by submitting the following documents:      The application letter; Printout of the filled online application form (found on RURA website on this link: http://www.rura.rw/onlinesca/application.php) ; A certified copy of instrument of incorporation in the Republic of Rwanda (for Companies, NGOs, Cooperatives and Associations); A proof of payment of 25,000 Rwf of application fees; Any other information deemed necessary by the RURA for decision making. All required documents must be submitted not later than 2 weeks after completing the online application. If documents are not submitted within the specified timeframe, the application will be cancelled. When the short code is still needed, the applicant shall fill a new application. ARTICLE 9: TERMS AND CONDITIONS FOR SHORT CODES USAGE The assignee of short code shall comply with the following terms and conditions in the usage of assigned short code. (1) Short codes assigned to entities for cross-network services for both commercial and non-commercial purpose shall be for the duration of the program proposed to offer and for a maximum of twelve (12) months. Short code assignee wishing to renew the authorization to use the short code shall apply for renewal not later than 31st March of the following year. (2) Services falling under other regulated sectors including but not limited to Media content, mobile money, internet banking and other Value Added Services must comply with the relevant applicable laws. (3) When promoting a short code service, the assignee shall ensure that the advertising is clear and evident regarding all terms and conditions associated with the use of the service. At all times, the Short Code assignee must inform consumers of the cost of using the service. Page 4 of 7

Select target paragraph3

Connect to a paragraph
Connect to an entity
Disable highlights
Add to table of contents