Regulations on Promotions iii. Providing falsified or misleading information to the Agency for the purposes of the promotion, falsified or misleading information to the general public, the licensee shall pay a maximum fine of Rwf 10,000,000 iv. Failing to comply with any specific order or directive of the Agency in relation to the concerned promotion, the licensee shall pay a maximum fine of Rwf 5,000,000 per day of its non compliance. SECTION 14 RIGHT OF APPEAL a) There is a right of appeal available to any dissatisfied concerned-licensee under these regulations b) A concerned-licensee is entitled to make an appeal in the following circumstances: i. ii. iii. iv. Where a promotion is cancelled by an order Where an order of cessation is issued by the Agency Where a fine has been imposed by virtual of these regulations In a case where the concerned-licensee is of the view that its license rights have been infringed upon. c) Where an order or directive is issued, the concerned-licensee is entitled to appeal against the decision of the Agency by filing a Request for Appeal addressed to the Chairperson of the Board Rwanda Utilities Regulatory Agency at the known address. d) The Request for Appeal must be in writing and received by the office of the chairperson of the Agency’s Regulatory Board within seven working days from the date of the decision. The concerned- licensee must provide the grounds for the appeal. e) The licensee making the appeal will be given at least seven working days advance written notice of the date of the appeal hearing. f) At the appeal hearing, the grounds of appeal shall be treated as a new complaint and the issues to be considered in their entirety. g) Decisions of the regulatory board on the appeal shall be reached and communicated to the concerned licensee within seven working days from the date of the appeal hearing. h) Decisions by the regulatory board shall be binding subject to the decisions being overruled by a competent court. Issued by Rwanda Utilities Regulatory Agency - RURA Page 10 of 14