Electronic and Postal Communications (Consumer Protection)  G.N. No. 427 (contd)  (3) A licensee shall not charge consumers for bills or billing related information. (4) A licensee shall process and issue bills within thirty days of the closure of each billing period. (5) A bill shall include all charges incurred during the billing period except where(a) there exists a separate agreement with the consumer to the contrary; (b) there is a delay as a result of the inclusion by the licensee of information from other suppliers or service providers in the bill; (c) there is a delay as a result of a change initiated by the consumer, such as where the consumer has requested a different billing frequency or billing period; (d) there is a delay as a result of the suspension of charges that are in dispute; (e) there has occurred a billing system or processing problem, in which case the problem shall be rectified and bills issued without undue delay and in accordance with any time periods identified by the Authority; or (f) billing is delayed by circumstances beyond the reasonable control of the licensee, such as an event of force majeure. (6) Licensees shall ensure that consumers are able to verify their bill payment by acknowledgement of payment on the next bill issued, telephone confirmation by calling a specified number or such other appropriate and accessible methods as may be made available by licensees. (7) Where a consumer has not paid the licensee in full or part of a bill for a service provided by the licensee, any measures taken by the licensee to effect payment or disconnection shall(a) be proportionate and not unduly   151