Electronic and Postal Communications (Consumer Protection)  G.N. No. 427 (contd)  (c) person on whose behalf it is made and the precise purpose of the communication; the communication gives out the breakdown of the total cost of any product or service that is the subject of the communication. Complaints of Broadcasting Nature 8. Complaints of broadcasting nature shall be reported to, and; considered and handled by the content committee in accordance with the applicable rules and procedures. Consumer billing, charging, collection and credit practices 9.-(1) A licensee shall be required to ensure that(a) billing is accurate, timely and verifiable; and (b) records of a consumer's bill and related charges are retained for a minimum period of twelve months. (2) A licensee shall ensure that any billing information consist of the following (a) the consumer's billing name and address; (b) the licensee's current business name, address and registered number; (c) a way of identifying the bill uniquely; (d) the billing period; (e) a description of the charges for which the consumer is billed; (f) the total amount billed, applicable credits, payments or discounts, and the net amount payable by the consumer (or repayable by the licensee); (g) the date on which the bill is issued; (h) the bill or refund payment due date; (i) methods of billing or refund payment; (j) methods of contact for complaints and billing inquiries; and (k) any call charges applicable for complaints and billing inquiry calls.   150