1. Kenyans increasingly appreciate, prefer and
use online public services;
the result are transparent and easy to
understand.
2. It is affordable and safe to use an online
public service;
Effective: means that the service achieves
the purpose for which it was designed.
Ultimately, public services are designed to
ensure that Kenyans achieve the aspirations
enshrined in the Constitution and Vision 2030.
In the case of Information and Communication
Technology it is the goal of the government that
the technology is demystified, woven into the
fabric of the lives of Kenyans, and that all
Kenyan get the opportunity to appreciate, use
and innovate with the technology. An effective
service is delivered in a timely fashion and does
not delay the citizen from doing his or her work
or achieving results.
3. Online public services work efficiently and
effectively all the time
4. All citizen-facing government functions are
automated and available online
5. Encourage ICT infrastructure deployment
across the country by leveraging on wireless
broadband technologies to facilitate eservices to allow for categorisation of
systems and data by sensitivity and
business impact
6. There is free public Wi-Fi Internet access
built around digital primary and secondary
schools, Community Innovation Hubs and
public spaces.
7. Kenya gains global recognition for
innovation and quality in public service
delivery.
Public services for the Kenyan people will
be SUPER: Seamless, Universal, Painless,
Effective and Right.
Seamless: means that every service should
fit seamlessly into the everyday work and
leisure activities of citizens. It should be
accessible through the devices that Kenyans
own and use, or in nearby, convenient
locations. Every service is a one-stop service.
All charges and taxes associated with any
transaction or service are included in the fee
and clearly indicated on the mandatory service
transaction record (receipt.) Seamless services
are available 24 hours a day, 7 days a week.
Universal means all citizens are:
1. Registered and provided with a single,
secure online identity and access code that
enables them to access public services;
2. Clearly informed about the public services
available to them and equipped with the
skills to access and use them.
Painless: means that the service is
affordable. It is friendly and pleasant to use. It
is secure from financial losses, identity theft or
theft or corruption of private information. The
processes involved in accessing the service and
Ministry of ICT, Kenya
Right: meaning that every service
transaction is free of graft, correctly executed in
line with regulations, permanently captured
and auditable, and will form part of an
aggregated record which will be available for
public scrutiny. The goal of the Information and
Communication Technology policy for public
services is to enable this high standard of public
service delivery to be achieved.
6.4.2 Postal and Courier Services
An effective postal and courier system is
key to the development of e-commerce and the
digital economy. The Government recognises
that all citizens have a right to access basic
postal services and will ensure that the country
has a vibrant and efficient postal and courier
sector across physical, electronic and financial
platforms. This will be achieved by, ensuring
that postal operators provide affordable,
equitable and efficient universal service.
The Government will:
1. Facilitate the integration of courier and
postal services into the digital marketplace,
and use the postal and courier network to
deliver eservices to citizens;
2. Create an environment that attracts
increased investments in the sector and
allows the development of postal and
courier infrastructure and services that
support national development goals;
3. Increased cooperation with sub-regional,
regional and global postal and courier
service organisations;
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November-2019