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Very visible arrows indicating the location of various blocks, offices and access stairs;
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Below each staircase or main entrance, a board indicating the number of floors;
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On each floor or intersection of corridors a board carrying precise information on the
departments located there, partition of offices and the nature of issues they handle;
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The door of each office should have a plaque on its door bearing the name(s) of
occupant(s);
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Within the office each table should have the name and position on desk name blocks.
Article 26: It is required to have at the welcome desk an initialed and regularly checked register
for users to record complaints and suggestions.
Chapter VII: Appeal Procedure and Penalties
Section 1: Appeal Procedures
Article 27: When a user is aggrieved by the decision of an administration or a private body
performing public functions in matters of access to information, the following procedures for
appeal are available:
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Informal appeal
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Administrative appeal
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An appeal with the ombudsman
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Appeal to court
Appeals are exercised in accordance with the texts in force.
Article 28: The Ombudsman is charged with overseeing the respect of citizens’ right of access to
public information as outlined in this ordinance.
Article 29: If a citizen facing difficulties to access public information lodges a complaint with
the ombudsman, the ombudsman gives an opinion with ten (10) days of the submission of the
complaint in his secretariat. The Ombudsman shares this opinion with the aggrieved citizen and
the accused institution.
The accused institution has a maximum of ten (10) days from the reception of the opinion to
inform the Ombudsman of how it intends to treat the citizen’s request. Any silence by the
accused institution beyond 10 days is deemed a refusal of access.