Regulations on Promotions
iii.
Providing falsified or misleading information to the Agency for the
purposes of the promotion, falsified or misleading information to the
general public, the licensee shall pay a maximum fine of Rwf
10,000,000
iv.
Failing to comply with any specific order or directive of the Agency
in relation to the concerned promotion, the licensee shall pay a
maximum fine of Rwf 5,000,000 per day of its non compliance.
SECTION 14
RIGHT OF APPEAL
a) There is a right of appeal available to any dissatisfied concerned-licensee
under these regulations
b) A concerned-licensee is entitled to make an appeal in the following
circumstances:
i.
ii.
iii.
iv.
Where a promotion is cancelled by an order
Where an order of cessation is issued by the Agency
Where a fine has been imposed by virtual of these regulations
In a case where the concerned-licensee is of the view that its license
rights have been infringed upon.
c) Where an order or directive is issued, the concerned-licensee is entitled to
appeal against the decision of the Agency by filing a Request for Appeal
addressed to the Chairperson of the Board Rwanda Utilities Regulatory
Agency at the known address.
d) The Request for Appeal must be in writing and received by the office of the
chairperson of the Agency’s Regulatory Board within seven working days
from the date of the decision. The concerned- licensee must provide the
grounds for the appeal.
e) The licensee making the appeal will be given at least seven working days
advance written notice of the date of the appeal hearing.
f) At the appeal hearing, the grounds of appeal shall be treated as a new
complaint and the issues to be considered in their entirety.
g) Decisions of the regulatory board on the appeal shall be reached and
communicated to the concerned licensee within seven working days from
the date of the appeal hearing.
h) Decisions by the regulatory board shall be binding subject to the decisions
being overruled by a competent court.
Issued by Rwanda Utilities Regulatory Agency - RURA
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