242
CAP. 411A
Kenya Information and Communications
[Rev. 2011
[Subsidiary]
(2) The Commission may review the guidelines made under paragraph
(1), to ensure that the guidelines remain relevant and effective.
Monitoring sector
performance.
Offences and
penalties.
22. The Commission shall monitor sector performance, conduct
consumer satisfaction surveys and publish its findings at least once in every
two years.
23. (1) A licensee who—
(a) fails to perform the measurement, reporting and record keeping
tasks within the required time;
(b) faisl to reach a target for any of the parameters stipulated under
these Regulations;
(c) fails to submit, during a time specified by the Commission,
information requested by the Commission pursuant to these
Regulations;
(d) submits or publishes false or misleading information about the
quality of its services;
(e) obstructs or prevents an inspection or investigation carried out by
the Commission pursuant to these Regulations;
(f) engages in any act or omission whose effect would be to defeat the
purposes of these Regulations,
commits an offence.
(3) A person who commits an offence under these Regulations shall,
where no specific penalty is provided for, is liable on conviction to a fine not
exceeding three hundred thousand shillings or to imprisonment for a term not
exceeding three years or both.
Period of
compliance.
24. (1) A licensee shall put in place such measures, processes or systems
necessary to fully comply with these Regulations within six months of their
coming into force.
(2) All existing contracts and codes that have not been filed with and
approved by the Commission as required by these Regulations shall be filed
and approval sought within six months of the coming into force of these
Regulations.